In responding to a mental health crisis, what is the role of crisis intervention resources?

• A. They should be contacted only after force is used.
• B. They should be requested and coordinated when appropriate.
• C. They replace police involvement entirely.
• D. They are unnecessary if the individual is calm.

Answer: (B)

Crisis intervention resources are there to bring specialized mental health support into the response, helping to de-escalate the situation and connect the person to appropriate care. They should be requested and coordinated when appropriate so that trained crisis teams can assess risk, provide on-scene stabilization, and arrange suitable transport or services, collaborating with responders to reduce the need for force. These resources do not replace police involvement entirely; officers still handle safety, legal considerations, and scene control, while crisis professionals address the clinical needs. They are not only for when someone is uncalm or volatile; even if someone appears calm, involving crisis resources can prevent future escalation and ensure proper follow-up and support.